WELCOME TO OURPASAR.COM
OurPasar Essentials Pte Ltd and its related or affiliated co-operatives and organisations (collectively referred to as “OurPasar”) provide website features and other products and services to you (collectively “Customers”, each a “Customer”) when you visit or use https://www.ourpasar.com/; https://ourpasar.com (collectively, “OurPasar Services”).
ACCEPTANCE OF TERMS
Please read these terms and conditions (“T&Cs”) carefully. By using OurPasar Services, you agree to these T&Cs, and you consent to the collection, use, and disclosure of your personal data as described in these T&Cs. If you do not agree to these T&Cs, you must discontinue the use of OurPasar Services. Your use of OurPasar Services shall be deemed to be your agreement to be bound by each of the terms set forth below. OurPasar can change these T&Cs at any time by posting updated T&Cs on OurPasar Services or by sending registered Customers an email notice of the changes.
If any modification is unacceptable to you, you shall cease using OurPasar Services immediately. If you do not cease using OurPasar Services, you will be deemed to have accepted the change.
You are expected to check these T&Cs from time to time to take notice of any changes OurPasar has made as they are binding on you.
You may access and use OurPasar Services only in accordance with all applicable laws and regulations and with these T&Cs. You acknowledge and agree that OurPasar, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of OurPasar Services.
You further agree that you will not:
(a) resell for commercial purposes products purchased through use of OurPasar Services;
(b) resell or make commercial use of OurPasar Services or content therein;
(c) modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any content;
(d) collect or use any product listings or descriptions;
(e) use any data mining, robots, or similar data gathering and extraction methods from OurPasar Services;
(f) other than for your use of OurPasar Services as expressly permitted in these T&Cs, access or attempt to access any systems or servers on which OurPasar Services are hosted or modify or alter OurPasar Services in any way;
(g) forge headers, create a false identity or otherwise manipulate identifiers in order to deceive others or disguise the origin of any content or other information transmitted to or via OurPasar Services; or
(i) use any meta tags or any other “hidden text” utilizing a OurPasar name, trademark, or product name without OurPasar’s express written consent.
These T&Cs will help you understand how OurPasar Services operate and ensure that we serve you fairly and properly. If you purchase products through the OurPasar Services, you must establish an account with OurPasar. Registration provides a unique identification for each Customer, and allows us to trace any order in event of queries.
Registration must only be done by individuals who can form legally binding contracts under Singapore law; who are at least 18 years of age; and are not barred from using OurPasar Services under any applicable laws.
You must provide a unique email and password for purposes of accessing your registered account with OurPasar Services. You will be asked to provide a password upon registration, and you are responsible for:
(i) maintaining the security and confidentiality of your account and your account password;
(ii) restricting access to your account;
(iii) be responsible for any purchases and activities that are submitted under this password; and
(iv) ensuring that all details provided during registration or any other time are correct and complete.
(v) Any changes to details provided during registration must be updated by informing OurPasar at [email protected]
You agree to immediately notify OurPasar of any unauthorised use of your password or account or any other breach of security by contacting help.OurPasar.com.
We reserve the right to refuse, suspend or terminate the registration of any individual or corporate member and/or the use of any OurPasar Services at any time for any reason.
You acknowledge and agree that OurPasar may, to the extent permitted by applicable laws, access, preserve, and/or disclose your account information, all communications to and from you, all information relating to your use of OurPasar Services, if OurPasar is required to do so by law or legal process or if OurPasar determines, in its sole discretion, that such action is necessary to protect the rights of OurPasar, third parties, and other users of OurPasar Services or for purposes of responding to your request for customer service.
All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the IP of OurPasar and/or third parties who have authorised OurPasar with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of OurPasar’s trademarks on any other website not approved by OurPasar is strictly prohibited. OurPasar will aggressively enforce its IP rights to the fullest extent of the law, including criminal prosecution. OurPasar neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with OurPasar. Use of any materials on the Platforms is at your own risk.
RESTRICTIONS ON USE OF OURPASAR SERVICES
You may access and use OurPasar Services only in accordance with all applicable laws and regulations, and with these T&Cs. You acknowledge and agree that OurPasar, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to, or use of OurPasar Services. You further agree that you will not may not use OurPasar Services for any of the following purposes:
1. disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
2. transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
3. gaining unauthorised access to other computer systems;
4. interfering with any other person's use of OurPasar Services;
5. interfering or disrupting networks or web sites connected to OurPasar Services;
6. making, transmitting or storing electronic copies of our content without the prior written consent of OurPasar.
7. make commercial use of the OurPasar Services or content therein;
8. modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works of, transfer, or sell any content;
9. collect or use any product listings or descriptions;
10. use any data mining, robots, or similar data gathering and extraction methods from the OurPasar Services;
Any unauthorised use of the OurPasar Services will terminate the permission or license granted by these T&Cs, and will result in you being barred from use of the OurPasar Services.
OURPASAR SERVICES AVAILABILITY
Whilst all attempts will be made to ensure OurPasar Services access is available all the time, occasionally OurPasar Services may undergo repairs, maintenance, or the introduction of new services. OurPasar Services include links to other websites or materials which are beyond its control, and OurPasar takes no responsibility and assumes no liability for such third party links..
PRICING AND PRODUCT INFORMATION
Whilst every effort is made to fulfil orders in terms of price and description through OurPasar Services, errors may occur and we do not guarantee that the pricing, product, or promotional information provided will be accurate, current, updated, or complete.
Without limiting the generality of the foregoing, you acknowledge and agree that
1. product pictures on OurPasar Services are provided to help you recognise the products, but due to packaging redesign and improvements, these may not reflect exactly the product you receive;
2. not all products, in particular, fresh produce, will correspond exactly to the photographs on OurPasar Services;
3. where the actual price of any product is dependent on its weight, we will provide a price based on average weight ranges of the product. OurPasar Services expressly reserves the right to provide the nearest size/packaging for the product at the nearest price.
In the event of any price difference between your OurPasar Services order and the final bill rendered, whether arising from substitutions, daily price changes, out-of-stock products, promotions, mislabelling, or mispricing etc, we reserve the right to adjust the final bill even after an online bill is presented to you.
We shall not be liable to any person for any loss, damage, or inconvenience suffered in the event that we are unable to fulfil any order for whatever reason.
In the event that a product becomes unavailable for whatever reason after an order is accepted, OurPasar Services reserves the right to process the other products in your order. This is because, with OurPasar Services, we work towards bringing you a wholesome online experience. If any item you have ordered is not in the confirmation, it is with much regret that we inform you that the said item is unavailable. Special offers are valid only while stocks last. We reserve the right to reject, and/or limit quantities on any order received.
Refunds/ Cancellation process requires you to send an email to [email protected].
You have 24 hours before the scheduled delivery for cancellation. OurPasar shall refund the purchase by immediately cancelling the credit card transaction authorization for Credit Card Transaction and the refund to the bank transfer will take place within 72 hours to your designated bank account.
We are not able to carry out any cancellation and refunds request within 24 hours of the scheduled delivery. OurPasar reserves the right to cancel any Order and/or suspend, deactivate or terminate your BGC account in its sole discretion if it reasonably suspects or detects fraudulent behaviour or activity associated with your OurPasar and/or with your Order.
The following delivery fees are applicable to your order:
Order value (SGD)
Delivery charge (SGD)
$0 and $99.99
$100 to $199.99
$200 to $399.99
every $200 thereafter
If there are any changes in the delivery address / contact details made between submission of order and delivery date, Customers are to update OurPasar at least 24 hours prior to delivery. Should delay of delivery date and time be required, the order will be subjected to a surcharge of $7.00 (incl. of GST). Requests for a delay in delivery date and time for bulk orders will be subjected to a surcharge of $30.00 (incl. of GST).
OurPasar reserves the right to charge you the following fees, for the provision of our online grocery services, including but not limited to:
i) Delivery Surcharge: applicable fees based on higher cost for high demand delivery slots
You will be notified of any applicable fees prior to purchase on the checkout page on our Application. It is your responsibility to review the fees carefully before submitting an order. When you place an order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you at the checkout page. You will be deemed to be aware of, and you accept responsibility for the total amount incurred under your account.
AMENDING YOUR ORDER
No amendment to an order is allowed once an order is processed. To add items you are to create a new order.
You may cancel any normal order at no charge if notice given is at least 24 hours prior to delivery; and for bulk orders, notice given must be prior to order confirmation. In the event you are unable to provide the requisite notice, there will be cancellation charge for each order cancelled in the sum of $20.00 (incl. of GST) for normal delivery, and $30.00 (incl. of GST) for bulk order delivery. For purposes of these terms and conditions, bulk orders are orders with value of more than $200 (incl. of GST).
In the event that you are not present to receive an order at the scheduled delivery date, there will be a redelivery charge of $7.00 and $30.00 (incl. of GST) imposed for normal and bulk orders respectively, payable in cash to the driver. You are required to provide a redelivery date within 2 days from original date, failing which, OurPasar will proceed to cancel the order and a cancellation charge of $20.00 and $30.00 will be imposed for normal and bulk order respectively. The balance order amount will be refunded through the same mode of payment.
In the event that we are unable to confirm and/or verify any orders received through the mobile number provided to us, we reserve the right to cancel the said order.
Price quoted on the Platform shall be displayed in Singapore Dollars (SGD $) and subject to applicable tax. Prices and offers on the Platforms may vary from the prices and offers offered by our Vendors (either on their own websites, mobile applications, or at their brick-and-mortar outlets).
A breakdown of the prices and additional charges are displayed before Checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
Delivery fees are chargeable on every Order unless:
· you have a valid promotional or discount voucher and apply it at Checkout; or
· unless stated otherwise.
Prices indicated on the Platforms are as at the time of each Order and may be subject to change. You can choose to pay for an Order using any of the different payment methods offered on the Platforms including:
· Credit Cards; or
· Bank Transfer through all accredited banks registered in the Republic of Singapore.
After an Order is successfully placed, you will receive an email confirmation from OurPasar with your Order receipt.
OurPasar reserves the right to offer additional payment methods and/or remove existing payment methods at any time in its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third party payment service provider(s). With your consent, your credit card / payment information will be stored with our third party payment service provider(s) for future orders. OurPasar does not store your credit card or payment information.
You must ensure that you have sufficient funds on your credit and debit card to fulfil payment of an Order. Insofar as required, OurPasar takes responsibility for payments made on our Platforms including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms.
REPRESENTATION & WARRANTIES
You acknowledge and agree that the content on the Platforms are provided on an “as is” and “as available” basis, and that your use of or reliance upon the Platforms and any content, goods, products or services accessed or obtained thereby is at your sole risk and discretion. While OurPasar makes reasonable efforts to ensure the provision of the Platforms and the services we offer, are available at all times, we do not warrant or represent that the Platforms shall be provided in a manner which is secure, timely, uninterrupted, error-free, free of technical difficulties, defects or viruses. Please expect temporary interruptions of the Platform due to scheduled or regular system maintenance work, downtimes attributable to internet or electronic communications or events of force majeure.
LIMITATION OF LIABILITY
OurPasar shall not liable for any consequential, indirect or special damages or loss howsoever arising. To the extent that OurPasar is liable in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in or non-compliance of a product or any other breach of OurPasar's obligations hereunder, such liability shall not in any event exceed an amount equivalent to the price of the product(s).
OurPasar will not be held responsible for any damage or loss after delivery. You shall not use our products in any manner and/or for any purpose for which they are unsuited for and you shall be responsible for using all necessary skill and care in handling and using the products. You expressly agree that OurPasar assumes no obligation or liability for any advice or information given with the products and OurPasar assumes no responsibility for any inaccuracy or misstatement of any such information. You assume all risks connected with the use and storage of the products.
You unreservedly acknowledge and agree that you assume all risk in connection with the use of OurPasar Services. OurPasar shall not be liable for any direct, indirect, consequential or punitive damage or loss of profits or loss of revenue however arising from the use of, access to OurPasar Services.
To the fullest extent permitted by law, OurPasar shall not be liable for any error or omission in the content of the site including any damage or injury arising out of or in connection with any access or use of the site whether such damage/injury is caused by failure of performance, error, omission, defect, delay in operation, computer virus, theft etc.
THIRD PARTY SITES
There may be occasions where materials on or of third parties are provided on OurPasar Services. OurPasar is not responsible for the content and activities of any third party site linked from and/or outside OurPasar Services. Your visit or use of any third party site linked from OurPasar Services is entirely at your own risk. A link to another website does not mean that OurPasar endorses or accepts any responsibility for the content displayed on the other website.
OurPasar may from time to time, offer discounts or run promotions. Promotions shall be effectively only for the applicable promotional period and on a “while stocks last” basis. OurPasar reserves the right to modify, cancel or discontinue them at any time on the OurPasar Services, without any notice to you. Promotional codes are not transferable and not redeemable for cash. Each promotional code has its own qualifying terms. It is void where prohibited by law. All offers are subject to availability and while stock lasts.
In the event of suspected fraud or misuse of any promotional code, terms and conditions, we reserve the right to reject or cancel the use of a promotional code. We also reserve the right to charge you partially or in full the value of the benefit received using your order payment method, without further notice to you.
OurPasar has the right to terminate, suspend or delete your account and access to the Platforms, including any delivery service provided to you in respect of an Order, for any reason, including, without limitation, if OurPasar, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of the Terms. OurPasar may, but shall be under no obligation to, provide you a warning prior to termination of your use of the Websites.
OurPasar may amend these Terms at any time in its sole discretion. The amended Terms shall be effective immediately upon posting and you agree to the new Terms by continued use of the Platforms. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platforms immediately.
Company shall not be liable for any loss or damage arising from its failure to perform any of its obligations under these General Terms & Policies and/or Other Services Agreements if such failure is the result of circumstances outside its control, including but not limited to the outbreak of war, any governmental act, act of war, explosion, accident, civil commotion, riot, industrial dispute, strike, lockout, stoppages or restraint of labour from whatever cause, whether partial or general, weather conditions, traffic congestion, mechanical breakdown, obstruction of any public or private road or highway or outbreak of any communicable disease or any other force majeure, fire, flood or any other act of God.
This terms and agreement (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to this agreement or its formation) shall be governed by and construed in accordance with the laws of Singapore.